top of page

Store Policy & Customer Care

About Crystal Lite

Crystals offer a unique resonance and aesthetic appeal, serving as both a sophisticated addition to any interior and a timeless, meaningful gift.

I am Krystal, the founder and creative lead behind Crystal Lite—a Melbourne-based studio specialising in bespoke, crystal-infused gifts. As a devoted mother, I draw my inspiration from my son and my lifelong passion for mineralogy. This combination allows me to craft intentional, keepsake pieces designed to radiate elegance and positive energy.

Every item in the Crystal Lite collection is uniquely handcrafted with meticulous attention to detail. We invite you to explore our range of curated offerings.

Product Integrity & Sourcing

We are committed to transparency regarding our materials:

  • Natural Stones: The majority of our collection features authentic, natural gemstones.

  • Specialty Selections: Please note that our Opalite and Citrine selections are high-quality, man-made stones. These are crafted to maintain the aesthetic "opalescence" and energetic properties associated with their natural counterparts.

  • Preparation: Every crystal is hand-selected, cleansed, and energetically charged prior to being integrated into your custom order.

Safety & Care Instructions

Our products are designed as decorative keepsakes and are not intended for use as toys.

  • Choking Hazard: Many of our designs incorporate small components that may pose a choking hazard.

  • Supervision: Please ensure these items are kept out of reach of children and handled with appropriate care to maintain their longevity and safety.

Metaphysical Disclosure & Medical Disclaimer

Informational Purposes

The content provided on our website and social media platforms regarding the metaphysical properties or symbolic meanings of crystals, smudge kits, and sage is intended for informational and educational purposes only. This information reflects historical, cultural, and traditional uses of these materials and should be interpreted as such.

Professional Advice

Crystal Lite does not advocate the use of crystals or holistic tools as a substitute for professional medical, clinical, or psychological care. We make no claims, express or implied, that our products are capable of curing, treating, or preventing any health conditions or ailments.

Consultation with Healthcare Providers

We strongly advise that you seek the guidance of a qualified healthcare professional regarding any physical or mental health concerns. Our products are intended to complement, not replace, the advice of medical practitioners.

1. Order Cancellations

Order Cancellations: As each order is prepared and hand-selected shortly after purchase, cancellations are only accepted within 12 hours of order placement. Once the crafting process has commenced, we are unable to cancel or refund the order.

2. Natural Variations

Natural Variations: By purchasing from Crystal Lite, you acknowledge that crystals are products of nature. Variations in color, size, shape, and internal patterns (inclusions) are to be expected and are not considered defects. These unique characteristics are a testament to the stone's authenticity.

3. Shipping Liabilities

Shipping Liability & Address Accuracy: Crystal Lite is not responsible for delays, lost packages, or damages incurred during transit by Australia Post. Please ensure all shipping information is accurate at checkout; we are unable to redirect packages or provide refunds for orders delivered to an incorrectly provided address.

4. Currency and Taxes

Pricing: All prices are listed in Australian Dollars (AUD). International customers are responsible for any local customs duties or import taxes that may apply upon arrival in their destination country.

Privacy & Data Security Guarantee

1. Commitment to Privacy

At Crystal Lite, we are dedicated to protecting your personal information. We operate in strict accordance with the highest standards of data protection to ensure your privacy is safeguarded. Our practices are continuously reviewed to remain compliant with relevant privacy regulations, ensuring a secure experience for our global clientele.

2. Secure Data Infrastructure

Your security is our primary concern. We utilise robust security protocols—including industry-standard encryption, secure firewalls, and protected servers—to defend your data against unauthorized access, loss, or misuse. Our digital infrastructure is monitored to maintain resilience against emerging security threats.

3. Purposeful Data Collection

We practice data minimization, collecting only the information essential to fulfill your orders and enhance your service experience.

  • Zero-Sale Policy: We do not sell, rent, or trade your personal data to third parties.

  • Trusted Partners: Information is shared only with essential service providers (such as Australia Post) who adhere to our stringent privacy and security benchmarks.

4. Payment Security

To ensure the highest level of financial safety, Crystal Lite does not store your credit or debit card information on file. All transactions are processed through secure, encrypted payment gateways.

5. Transparency & User Autonomy

We believe in full transparency regarding your data.

  • Access & Control: You maintain full rights to access, update, or request the deletion of your personal information at any time.

  • Inquiries: Our Privacy Policy is designed for clarity. Should you require further information regarding our data handling, our support team is available to assist.

6. Incident Response & Evolution

In the unlikely event of a security incident, Crystal Lite maintains a comprehensive response plan to ensure prompt notification and mitigation of potential risks. We are committed to the continuous improvement of our policies to adapt to new technological developments and legislative changes.

7. Contact Information

For any inquiries regarding our privacy practices or to exercise your data rights, please contact us at: info@crystallite.com.au.

0488006160.

Wholesale Inquiries

Inquire within for wholesale bulk orders.

Payment Methods

- Stripe - Credit / Debit Cards
- PayPal / Pay in 4

- AfterPay

Payment Methods
bottom of page