Shipping & Returns

Shipping Policy

Domestic

We offer flat-rate and expedited shipping options Australiawide:

Parcel Post (Standard): Estimated delivery within 3–7 business days.
Express Post: Estimated delivery within 1–3 business days.
Complimentary Shipping: Enjoy free standard shipping on all Australian orders over $120.00.

International

We are pleased to announce that we now offer shipping to New Zealand.

Standard International: Estimated delivery within 3–10 business days.
Express International: Estimated delivery within 2–7 business days.

Order Processing & Hand-Crafted Quality

At Crystal Lite, we take immense pride in the quality of our work. Every order is meticulously inspected and hand-packed to ensure it arrives in perfect condition.

Production Lead Time: As our custom items are hand-crafted and made to order, please allow 2–5 business days for production prior to dispatch.

Return & Exchange Policy

Bespoke & Custom Orders

Due to the personalised nature of our hand-crafted products, Crystal Lite does not offer exchanges or returns for change of mind. Each piece is custom-made to your specific requirements; therefore, we kindly ask that you review your selections carefully before finalising your order.

Manufacturing Faults

We stand behind the quality of our craftsmanship. In the unlikely event that a product arrives with a manufacturing defect, it is eligible for a full refund.

Quality Assurance Process

To ensure the highest standards of service, every order undergoes a rigorous quality control process:

Documentation: Each item is thoroughly inspected and photographed throughout the production and packaging stages.
Transparency: These images are shared with you via email as part of your order progress updates, providing a transparent record of your item’s condition prior to dispatch.